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Shipping costs are calculated at checkout.
Orders are typically shipped within 1-2 business days of payment being received.
Rates
Flat rate shipping: $10 AUD
Free standard shipping on all orders over $120 AUD
Free express shipping on all orders over $200 AUD
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If your address is incorrect at time of order, please contact us as soon as possible at hello@eyecon.au.
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Please note that delivery times may vary depending on your location and external delays (such as public holidays).
Typical Delivery Times
Metro areas: 2-5 business days
Regional areas: 3-7 business days
Order Tracking
Once your order has been dispatched tracking details will be sent to the email used when placing your order. If you use an incorrect email address at the time of purchase please contact us as soon as possible at hello@eyecon.au.
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Returns & Refunds
Due to the nature of our products we do not accept returns or offer refunds/exchanges for change of mind. For hygiene and safety reasons, we do not accept returns on:
Opened eyelash products
Used applicators or tools
Any product that has been used or altered
Please choose carefully before purchasing.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 5 days of delivery at:
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
We will assess and arrange a replacement or provide a refund where applicable. Approved refunds will be issued to your original payment method.
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If you have any questions not answered here please email hello@eyecon.au and we will get back to you.