Our Commitment to Your Privacy

At Eyecon, we value discretion, transparency, and trust.
We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or purchase our products.

Information We Collect

We collect only the information necessary to provide a seamless and personalised experience.

This may include:

• Your name and email address

• Billing and shipping details

• Order history and transaction information

• Website usage data (including cookies and analytics)

We do not collect unnecessary or excessive personal information.

How Your Information Is Collected

Your information is collected directly when you:

• Subscribe to our mailing list

• Place an order through our website

• Contact us via forms or email

• Browse our website (via cookies and analytics tools)

All collection is conducted in a lawful and fair manner.

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Communicate with you regarding purchases or enquiries

• Provide customer support

• Send marketing communications (unless you chose to opt out)

• Improve our website, products, and overall customer experience

We do not use your information for purposes unrelated to your interaction with Eyecon.

Payments & Security

Payments made through our website are processed securely via Squarespace and its integrated payment providers (such as Stripe, Afterpay and PayPal).

• Eyecon does not store full payment details

• All transactions are encrypted and handled in accordance with industry security standards

Email Communications

If you choose to receive communications from us:

• You may receive updates, offers, and product information

• You can unsubscribe at any time via the link provided in our emails

Disclosure of Information

We may share your information with trusted third-party providers where necessary to operate our business, including:

• Website hosting (Squarespace)

• Payment processors

• Email and marketing platforms

• Analytics services

Some of these providers may be located outside Australia.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access.

This includes the use of secure platforms, encryption technologies, and controlled access to information.

Cookies & Website Analytics

Our website uses cookies and similar technologies to:

• Enhance functionality

• Understand user behaviour

• Improve your browsing experience

You may disable cookies through your browser settings if you prefer.

Access, Correction or Privacy Concerns

You may request access to the personal information we hold about you, or request corrections if needed. If you have any concerns about how your information is handled, please contact us.

We will take your concerns seriously and respond within 10 business days.

hello@eyecon.au

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The most current version will always be available on our website.